Refund policy
You may request a return within 7 days of receiving your order if:
- The product is unused and in its original condition.
- The product is returned with its original packaging and accessories.
- The product has not been damaged, altered or modified after delivery.
- The product is not a customized/personalized item.
To request a return, contact us at [WhatsApp number / email] within 7 days of delivery and provide your order number and photographs of the product.
Damaged or defective products
If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.
Please send photographs/video showing the issue and the original packaging. We will assess the issue and, where appropriate, arrange a replacement or refund.
Customized products
Customized or personalized products are not eligible for return or exchange.
Change of mind
If you simply change your mind about a product, the item must meet our return conditions above. Return shipping costs will be borne by the customer.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
Approved refunds will generally be processed within 5–7 business days through the original payment method or another agreed method.
For Cash on Delivery orders, refunds may be made through bank transfer or another mutually agreed method.
Exchanges
Where stock is available, we may offer an exchange instead of a refund.
Non-returnable items
The following are not eligible for return unless defective or damaged:
- Customized/personalized products
- Products damaged after delivery through misuse
- Products showing signs of use
- Products returned without their original components/accessories